Store Policy | Princess Floral

Delivery Policy

Place your order before 7am within the recipient’s time zone for same-day delivery.

We deliver 7 days a week. Our delivery times are 9am to 7pm.
We are not able to provide delivery at a specific time. If you are looking for a specific time frame, you may request it in the “Special Instruction” box when placing the order. We will do our best to accommodate your request but cannot guarantee.
Business orders are given priority; usually delivered within 9am to 4:30pm. This means that residential orders may be delivered in the evening.
During holiday season, our delivery times will vary (e.g., Valentine’s Day, Mother’s Day, etc.) due to larger volume of orders.

Please include the time of the funeral service or viewing in the “Special Instruction” box when placing the order. We may contact the funeral home to verify the details to arrange for flower delivery. If we receive special delivery instruction from the funeral home, we will also contact you to let you know.

When placing the order, please include the hospital name, floor, ward and room number of the recipient in the “Special Instruction” box. We recommend to always confirm with the hospital before placing the order, as patients in some wards, for example, the Intensive Care Unit, may not able to receive flowers.

If an incorrect recipient address was provided to us and delivery was attempted to this incorrect address, the same delivery fee will be charged again for a re-delivery. A delivery fee is charged for every delivery attempt.

We will call the recipient and/or sender to arrange for a possible solution. If we are unable to reach either the recipient or sender, depending on the delivery location and weather condition, we may leave the flower arrangement in a safe place for the recipient to retrieve when they return, for example, with a neighbor, and leave a message letting the recipient know who accepted the arrangement for them. In the case that we are unable to leave the arrangement in a safe place, it will be returned to our studio for re-delivery, the same delivery fee will be charged for every delivery attempt. So, it is very important for the sender to ensure that the recipient will be available to receive the arrangement.

In some cases, we may contact the recipient to verify delivery details and ensure they will be home to accept the flower arrangement.

If no personal message was provided in the “Card Message” session, we will put the sender’s name on the card.

In order to provide you with the best in season and timely flower delivery service, we process your order once it is placed. Therefore, we are unable to cancel your order for same-day or next-day delivery. Cancellations for orders to be delivered on a future day (that is not the next day) must be requested within 24 hours of placing the order.

If you find any damages or issues with our flowers, please let us know within 24 hours of receipt and we will gladly replace any damaged item for you, which may have incurred during shipping. Please follow our flower care guidelines to care for them. Flowers are natural and perishable products. Many variables could impact their condition. If it is more than 24 hours of receipt, the variables that could impact their condition are something beyond our control.

Please note that flowers are subject to seasonal availability. We will use the best of what is in season in place of any bloom shown in our photos that is not available. In the event that any of the flowers are unavailable, we will substitute with a similar flower of equivalent or greater value and use the photos as inspiration for your arrangement.